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We would like to inform you that if your account has been temporarily locked, please note that an email has already been sent to the registered email address on file. Kindly check your inbox (and spam/junk folder) for further instructions.
📩 The email includes important details such as:
A list of additional documents requiredInstructions to update documents to the most recent versionsA secure link to upload the necessary documentsFeedback or notes (if any) regarding the accuracy and completeness of your submission.
✅ Once you've submitted your documents, please double-check the email again to ensure all steps of the KYC/EDD process have been fully completed.
For any questions or concerns, please contact us via the following official channels only:
Email: support@bitazza.com
LIVE CHAT: Available in the Bitazza Thailand application
❌ Please note that our Line OA is not the correct channel for KYC/EDD support.
Rest assured, your assets remain safe and secure. Bitazza Thailand continues to operate as usual.
Please note that if your account is temporarily suspended, withdrawals of both digital assets and THB are still fully functional. The restriction only applies to deposits and trading activities.
Why is this necessary?
Processing time is approximately 7 business days. This timeframe starts from the day all steps and documents are fully completed, not from the date of initial contact.
We truly appreciate your understanding and continued trust in our services. If you have any questions or need assistance, please feel free to reach out to our Customer Support Team at support@bitazza.com
The Bitazza Thailand Team