Following our previous announcement regarding temporary changes to our fiat deposit and withdrawal services, we would like to thank you for your patience and understanding as you experienced some inconvenience due to our revised service schedules.
We are pleased to inform you that the integration for fiat withdrawals is nearing completion and is anticipated to be fully finalized within approximately 30 days. Once completed, this integration will enable instant fiat payouts, ensuring a faster and more seamless withdrawal experience for all customers.
Meanwhile, fiat deposits will remain unchanged with the current process, operating days and hours, and requirements still in place. We acknowledge that these adjustments may not be ideal, and we want to assure you that our team is actively working to enhance the deposit process as well.
We are fully committed to expediting these improvements and will continue to provide real-time updates on our progress.
Thank you once again for your trust and cooperation. We remain dedicated to delivering a seamless and enhanced service experience.
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Recap of the current temporary Fiat Deposits and Withdrawals System
🔷 Fiat Deposits
Service Hours: 24/7, every day (no change).
Processing Time: May take up to 1 hour, after all the steps are completed accurately.
Access: Deposits will be available exclusively via the Bitazza mobile app.
Important Notes:
Please strictly follow the instructions provided and verify Bitazza’s bank account details via the mobile app before initiating any transactions to ensure accuracy and security.
Deposits must originate from a bank account registered in the same name as your Bitazza KYC-verified account.
Deposits from a bank account with a mismatched name will result in your transaction being unable to be successfully processed. The amount will be refunded to the originating account within 5-7 business days. Please ensure all details are correct and contact customer support for assistance if needed.
🔷 Fiat Withdrawals
Service Hours:
Weekdays: 8:00 AM – 11:00 PM .
Weekdays (11.00 PM – 8:00 AM): Closed.
Weekends and Thailand Public Holidays: Closed.
*Withdrawals made between 8:00 AM and 6:00 PM may take up to 4 hours after all steps are completed accurately.
**Withdrawals made after 6:00 PM will be processed the following day from 4:00 AM onwards.